Frequently Asked Questions
Find answers to common questions about the platform, accounts, and features.
General
What is Soa Platform?
Soa Platform is a comprehensive social network and digital ecosystem where users can connect, share content, discover products, and access a variety of lifestyle features all in one place.
Is it free to use?
Yes! Creating an account and using the core features of the platform is completely free. We also offer premium features for businesses and content creators.
Account
How do I get my account verified?
To request a verification badge, go to your Settings > Account Verification, and submit a clear photo of your ID along with a link to your established social presence or business website. Our team will review your application within 48 hours.
I forgot my password, how can I log in?
On the login screen, click "Forgot Password". Enter the email address associated with your account, and we will send you a link to reset your password securely.
How can I delete my account?
You can delete your account by navigating to Settings > Privacy & Security > Delete Account. Please note that this action is permanent and all your data will be removed.
Privacy & Safety
Who can see my posts?
By default, your posts are visible to your followers. You can change the visibility of individual posts to 'Public', 'Followers Only', or 'Private' before posting.
How do I report inappropriate content?
Click the three dots (...) in the top right corner of any post, video, or comment and select "Report". Choose the reason for reporting, and our moderation team will review it immediately.